Watertown Auto Repair

Mon - Fri: 7:30 AM - 5:30 PM
Sat: 7:30 AM - 2:00 PM
5

I take my personal and business vehicles to Express tire and Auto. I am always 100% satisfied with the whole experience, from the initial greeting, the follow up call to explain what I need to the actual repair work. Darren and his team truly care about the services they provide!

5

Scheduled last minute. Express Tire was able to squeeze my vehicle into their busy schedule. The job was completed in less than 45 minutes. Great service.

5

I was very pleased with the quick service for an oil change even though I just walked in I was taken fast, and was out finished in no time, everyone was very professional and polite, the waiting room was clean and pleasant, I have always had a very positive experience at express tire.......

5

Friendly service.

5

Service was great and quick

4

I always appreciate the work you do on my car - it's fast and fair, and you do a great job explaining everything to me. I also appreciate the flexibility with the schedule and being able to pick up my car after hours since I often cannot make it there before closing. My one complaint with this most recent job was being charged more than I was told over the phone. I was told the total cost of the job, provided my credit card information, agreed to the amount, and believed we were all set. Once I received the receipt in my car when I went to pick it up, the first receipt was there with the amount quoted over the phone. However, there was a second receipt for an additional $68 that appears to be for a hazardous materials removal fee. This wasn't included in the initial amount I was told and I wasn't called to update me that this was also an included fee. Given that the job wasn't cheap with the amount of work I needed done, I wasn't happy to see that I had been charged an additional $68 from what I was already expecting to pay. I would not have been upset by this had I been called and asked for approval before an additional charge was placed on my card, but this felt like a very unprofessional move. I've been taking my car here for about a year and have always appreciated working with Mark and the rest of the staff as they've helped me get my car into good working order, which is why I still give them 4 stars. I'm just disappointed with how this charge was handled given that I trust them to run my card information for the amount specified, nothing more.

5

Great honest service with very good pricing. Always personable and super helpful. And always a smile!

5

I literally called Monday morning and the fit me in. They even had a loaner car. I was on my way in 5 min. The sound my car was making was a rotten water pump, which they fixed. Lisa and Dennis were friendly and knowledgeable, and let me know my opyions. What a relief to feel like my car is in good hands.

5

Excellent service, quick and quality work!

5

they did everything they said they would. always in a timely manner. answer all my questions an some

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